Can I change my delivery address?

It depends on the stage of the order.

Before dispatch

Yes. Send your order number and the new address to [email protected] or WhatsApp +90 536 695 85 97. If the parcel is still being prepared we update it.

After dispatch

We can no longer change it, the shipment is with the carrier. Two options remain:

• Contact the carrier with your tracking number and request a redirect. Within the same city this is often possible; cross-border redirects usually are not.
• Ask for the parcel to be held at a depot or pickup point and collect it.

If the address was wrong or incomplete, delivery fails and the parcel returns to us. See delivery failed. On international shipments a returned parcel can take weeks, so it is worth checking the address carefully before ordering.