My item is faulty — what now?

A faulty item is treated separately from a change of mind: hygiene exclusions do not apply and return shipping is not yours to pay.

What to do

1. Do not use the item and keep the original packaging.
2. Photograph it: a close-up showing the fault clearly, plus one image of the whole item and the label.
3. Contact us with your order number and the images, [email protected] or WhatsApp +90 536 695 85 97.

Outcome

Where the fault is confirmed you choose between a replacement and a refund. If the same item is no longer in stock, a refund is issued.

Not a fault: wear, stretching, colour fading or breakage arising from use or from washing against the care label. Care instructions materially affect the life of lace and faux leather, see product care.

If the damage happened in transit, also follow damaged parcel; a carrier claim needs your photographs.